Dutiful → Use Cases → Customs Brokers
Recommended: Dutiful AssistReliable reference data your whole team can trust - without the enterprise price tag
Your senior brokers know the rules. But when junior staff handle an unfamiliar route, they need a source they can rely on - fast. Dutiful gives every broker on your team verified, sourced customs data for any destination, instantly.
The brokerage knowledge gap
The challenge
Knowledge is concentrated in your most expensive people
Smaller brokerages can't afford Descartes or CargoWise. But your staff still need reliable, current customs data-especially for routes they don't handle every day.
01
Escalation bottleneck
Junior staff can't confidently answer client questions about unfamiliar routes. Every unknown gets escalated to a senior broker-pulling them off higher-value work and creating a queue.
02
Enterprise tools are out of reach
Descartes and CargoWise cost £50K-£500K+ per year. You need the data quality without the enterprise overhead. Dutiful starts at £79/seat/month.
03
Inconsistent client advice
Without a single source of truth, different brokers give different answers depending on their experience. Dutiful ensures consistency-everyone draws from the same verified dataset.
How Dutiful helps
Any broker, any route, verified answers in seconds
Junior staff type a question about an unfamiliar destination. Dutiful returns the exact requirements-documents, restrictions, duties-with source citations they can share directly with clients or use for declarations.
Cite with confidence
Every answer links to the specific government authority. Your staff can quote the source to clients and colleagues-no more 'I think it's...'
Reduce escalations
When junior brokers can get verified answers themselves, senior brokers are freed up for complex cases, client relationships, and business development.
Always current
Requirements are verified against official sources and dated. No more relying on guides that might be out of date. If it's in Dutiful, it's been checked.
Required Documents
Key Restrictions
The difference
How your workflow changes
Same scenario. Completely different outcome.
Before Dutiful
- Junior broker gets an unfamiliar route question from a client
- Searches websites-can't find a clear answer
- Escalates to the senior broker-who's already handling three other queries
- Client waits 2-4 hours for a response
- Answer is based on memory and experience-no source citation
- Next time the same route comes up, the process repeats
With Dutiful
- Junior broker types the question into Assist
- Gets a verified, structured answer in under 30 seconds
- Source cited-can share directly with the client
- No escalation needed-senior broker stays focused on complex work
- Answer is saved in conversation history for future reference
- Next time the same route comes up, the answer is already there
The maths
5-10 hrs/week
Senior broker time on routine lookups
£198/mo
Dutiful Assist (2 broker seats)
60-80%
Reduction in junior escalations
At £40-£60/hour for a senior broker, 5 hours of reclaimed time per week is worth £800-£1,200/month. Dutiful pays for itself within the first week.
Other use cases
Dutiful works across the logistics chain
Give every broker on your team the confidence of your most experienced one
14-day free trial. No credit card. Set up in under two minutes.